Refund policy

Returns

You have 30 days after receiving your item to request a return.

To be eligible, your item must be unopened and unused, in its original packaging, with proof of purchase. For hygiene reasons, pillows and covers that have been opened or used cannot be returned.

To start a return, email us at goodsidesleep@gmail.com with your order number. We'll reply with return instructions and the return address. Items sent back without first requesting a return will not be accepted. Return shipping costs are paid by the customer.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email us at goodsidesleep@gmail.com within 30 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, with no need to send the item back.

Lost packages

If your tracking hasn't updated in 20 days, contact us and we'll reship your order or issue a refund.

Non-returnable items

Gift cards cannot be returned.

Exchanges

The fastest way to get a different color is to return the unopened item and place a new order once the return is accepted.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund is approved. If it's approved, you'll be refunded to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at goodsidesleep@gmail.com.